FAQ
FAQ
Straight answers about booking, pricing, access and what we bring.
Answers,
plainly.
Do I need to be home during the clean?
No. Many clients leave a key or access code. We confirm access details before the first visit and keep them secure.
Do you bring your own products and equipment?
Yes. Everything is included. If you’d prefer we use your own products, for allergies or preference, just let us know.
How is the price worked out?
We quote based on the size of your home, its condition and the type of clean. You get a clear quote before anything is booked, with no surprise add-ons on the day.
Will I get the same cleaner each time?
For regular cleans, we aim to send the same cleaner every visit so they get to know your home.
What if something is missed?
Tell us within 24 hours and we’ll come back to re-clean that area at no extra cost.
Can I reschedule or pause my cleans?
Yes. Send us a message with at least 48 hours’ notice and we’ll move or pause your visit.
Are your cleaners insured and vetted?
Every cleaner is reference-checked and trained before their first home, and our team is covered by insurance.
Do you clean homes with pets?
Of course. Let us know about your pets when you book so we can plan around them.